OUR PROCESS
We can’t tell you how other companies work with their clients, but we’d like to outline the approach we take at Thermbond… a process we’ve developed over the course of many years in the industry. It’s fair, it’s objective, and it’s the only way we work.
WE LISTEN.
Every situation that a client presents to us is unique, and yet, our first step as a company is always the same—we listen. After all, we can’t begin to move forward until we’ve heard your needs and concerns in their entirety. We don’t work using assumptions or snap judgments, and that allows us to understand what’s going on from your perspective—not ours.
EASY TO WORK WITH.
Whether you need a quick fix fast, or your needs are far more complicated, we make it easy for you from the moment we meet. Every aspect of your solution is considered from that perspective. We know that if we can make your life easier, we’ll earn your business, your loyalty and your respect. Why wouldn’t we do that?
TAILORED SOLUTIONS.
With a thorough understanding of your needs and expectations, we can discuss the solution (or solutions) that best accomplish your project goals. We understand there are many factors at play, and we’ll work with your team to ensure the best course of action.
CUSTOMIZED APPROACH.
With a potential solution in place, your advisor can recommend the Thermbond solution that’s matched to your project requirements. It doesn’t happen often, but if your needs fall outside of our product range, we’ll let you know that too. We don’t believe in selling our products to those who don’t need them – that’s not a win-win, and it isn’t the Thermbond way.
COURSE OF ACTION & TIMETABLES.
The successful implementation of any project is dependent on goals that are realistic. Our advisors will check every angle – then collaborate with your team to anticipate obstacles, streamline the process and keep cost and production schedules on track.
ONGOING ENGAGEMENT.
We care about the relationships we forge. At the conclusion of every project, we hope to have gained an ongoing partner. Towards that end, we remain by your side, and are proud to provide ongoing support and insight in a multitude of ways – we do it out of gratitude, and we do it because we believe it’s the right thing to do.